- Introduction
Welcome to Lalo Vista Inc. (hereinafter referred to as “we,” “us,” or “the Company”). We value your privacy and are committed to protecting the personal information you provide when visiting our website, browsing our phone case products, placing orders, or using our related services.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information, as well as how you may exercise the privacy rights granted to you under applicable law.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. For processing activities that require consent under applicable law, we will obtain your prior consent where appropriate.
- Information We Collect
To facilitate the sale of products, order processing, payment handling, and customer support, we may collect the following types of information:
2.1 Personal Identification and Contact Information
When you place an order, contact customer service, or submit relevant forms, we may collect your name, email address, phone number, billing address, and shipping address.
2.2 Order and Transaction Information
When you purchase phone cases or other related products, we may collect information such as your order number, items purchased, order total, order status, refund records, and shipping details, in order to process your order, arrange delivery, and provide after-sales support.
2.3 Payment-Related Information
We offer online payment services processed by third-party payment service providers. During the payment process, necessary transaction information may be transmitted to the relevant payment service provider to facilitate payment authorization, transaction processing, risk assessment, and the handling of refunds.
Generally, we do not directly store full bank card numbers or card security codes. The specific methods for collecting and processing payment information depend on the payment method you choose and the privacy policy of the respective payment service provider.
2.4 Device and Technical Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, access times, and website usage records. This information is used to maintain the operation of our website, analyze site traffic, and identify potential security risks.
2.5 Customer Communications
When you communicate with us via email or other contact channels provided on our website, we may retain the information you provide, the content of your inquiries, and records of our correspondence in order to respond to your questions and address after-sales requests.
- How We Use Your Information
We use the information we collect only when there is an appropriate legal basis to do so, for the following purposes:
Order Processing: Confirming orders, processing payments, arranging delivery, and providing order status notifications.
Customer Service: Responding to inquiries regarding our phone case products, orders, shipping, returns, and refunds.
Payments and Security: Verifying transactions, identifying suspicious activity, preventing fraud, and maintaining payment security.
Website Operations: Maintaining website functionality, troubleshooting technical issues, and improving your browsing experience.
Business Analysis: Analyzing website traffic and product usage—to the extent permitted by applicable law—to improve our products and services.
Legal Compliance: Fulfilling tax, accounting, record-keeping, and other statutory obligations as required by applicable law.
Marketing Communications: Sending promotional information, where permitted by law and subject to obtaining any necessary consent. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the relevant emails.
We will not use personal information for purposes incompatible with the original intent for which it was collected, nor without appropriate authorization, unless otherwise permitted or required by applicable law.
- Online Payments and Stripe
We may use Stripe as a third-party online payment processor to facilitate transactions on our website and provide related security services.
Stripe is an independent third-party payment service provider and is not a co-branded partner or affiliate of Lalo Vista Inc. Depending on the payment method used and Stripe’s specific requirements, you generally do not need to create a Stripe account to complete a payment through their platform.
When processing payments, Stripe may collect or process necessary information—such as order, transaction, device, and payment-related data—for purposes including payment authorization, transaction settlement, risk assessment, fraud prevention, and the processing of refunds.
Stripe’s use of any personal information it processes is governed by its own privacy policy and terms of service. For information on how Stripe collects, uses, and protects personal data, please refer to Stripe’s official Privacy Policy.
We will never ask you to send your full bank card number or card security code (CVV/CVC) to us via email. Please do not provide sensitive payment information through insecure channels.
- Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to ensure the website functions correctly, remember user preferences, enhance your shopping experience, analyze website traffic, and support essential security features.
Cookies may include the following types:
Necessary Cookies: Used for shopping carts, the checkout process, website security, and core website functionality.
Preference Cookies: Used to remember language settings or other user preferences.
Analytics Cookies: Used to understand website traffic and how users interact with the site.
Third-Party Cookies: Set or processed by payment service providers or other authorized third parties for the purposes of their respective services.
For non-essential cookies, we will obtain your prior consent where required by applicable law. You may adjust your preferences using the cookie settings tool on our website, or manage/delete cookies through your browser settings.
Please note that disabling necessary cookies may interfere with the proper functioning of your shopping cart, the checkout process, or other website features.
- How We Share Personal Information
We do not sell your personal information. To fulfill orders and provide website services, we may share information—to the extent necessary and lawful—with the following categories of recipients:
6.1 Payment Service Providers
We may share necessary order and transaction information with payment service providers (such as Stripe) to process payments, verify transactions, and facilitate refunds.
6.2 Shipping and Logistics Providers
We may provide the recipient’s name, delivery address, contact phone number, and relevant order details to courier companies, logistics providers, or other fulfillment service partners to ensure the delivery of your items.
6.3 Website and Technical Service Providers
We may share necessary information with providers of website hosting, maintenance, information security, data analytics, and customer service tools to support website operations and the delivery of our services.
6.4 Legal and Regulatory Authorities
We may disclose relevant information to courts, regulatory bodies, law enforcement agencies, or other entities authorized by law to receive such information when required by law, legal process, or when necessary to protect our legal rights and interests, prevent fraud, or address security incidents.
We require our service providers to process personal information solely for the authorized purposes and within the scope permitted by applicable law, and to implement contractual or other protective measures where appropriate.
- Data Retention Period
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Different categories of information may be subject to different retention periods:
Order and transaction records: Retained based on business needs and applicable requirements for tax, accounting, and legal record-keeping.
Customer service records: Retained for a period reasonably necessary to handle inquiries, disputes, and after-sales issues.
Website technical and security records: Retained for purposes of security monitoring, troubleshooting, and operational requirements.
Marketing subscription information: Used for marketing purposes only until you unsubscribe or the information is no longer required, after which such records will be handled in accordance with applicable law.
When personal information is no longer reasonably necessary to retain, we will delete, anonymize, or otherwise appropriately process it in compliance with applicable law.
- Information Security
We implement technical and organizational measures commensurate with the scale of our operations and the risks associated with information processing to mitigate the risk of unauthorized access, disclosure, alteration, loss, or misuse of personal information.
Such measures may include access controls, secure configurations, encrypted transmission where necessary, system maintenance, and the management of third-party service providers.
While we strive to protect personal information, no method of transmission over the Internet or electronic storage is entirely secure. We cannot guarantee that any information transmission or storage system is completely free from risk in all circumstances.
- Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may be entitled to some or all of the following rights:
Right of access: The right to request information on whether we process your personal information and, to the extent permitted by law, to obtain access to such information.
Right to rectification: The right to request the correction of inaccurate or incomplete personal information.
Right to erasure (Right to be forgotten): The right to request the deletion of your personal information, subject to applicable legal conditions. Right to Restrict Processing: Under applicable law, you may request to restrict the processing of your personal information.
Right to Data Portability: To the extent provided by applicable law, you may request to receive a portion of the personal information you have provided in a portable format.
Right to Withdraw Consent: For processing activities based on consent, you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of processing based on your consent prior to the withdrawal.
Right to Opt Out of Marketing: You may opt out of receiving marketing emails at any time.
Right to Object to Certain Data Processing: Under applicable law, you may object to certain types of processing, such as targeted advertising or the sale or sharing of your personal information.
To exercise these rights, please contact us using the contact information provided on this website. To protect your information, we may need to verify your identity before processing your request.
We will respond to your request within the timeframe required by applicable law. If a request cannot be fully fulfilled under the law, we will explain the relevant limitations in accordance with applicable law.
- Privacy Rights for California Residents
If you are a resident of California, USA, and relevant laws apply to our processing of your personal information, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to legal requirements, you may have the right to:
Know the categories of personal information we collect, the sources of such information, the purposes for which it is used, and the categories of third parties with whom it is shared.
Request access to or obtain specific pieces of personal information.
Request the deletion or correction of eligible personal information.
Opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising (where applicable).
Limit the use or disclosure of certain sensitive personal information (where applicable).
Not be subjected to discriminatory treatment prohibited by law for exercising your privacy rights.
You may submit requests via the contact information provided on our website. We may verify the identity and authorization of the person making the request, as required by law.
If we engage in the sale or sharing of personal information subject to these laws, we will provide an opt-out mechanism—such as a “Do Not Sell or Share My Personal Information” option—and process valid opt-out requests in accordance with legal requirements.
- Children’s Privacy
Our website and products are intended for a general consumer audience and are not specifically designed for children. We do not knowingly collect personal information from children under the age specified by applicable law, unless the appropriate authorization required by law has been obtained.
If you believe that a child has provided us with personal information without the necessary authorization, please contact us using the contact details provided on our website. Once we have verified the situation, we will take appropriate action in accordance with applicable law.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services, such as pages provided by payment service providers. These third parties are solely responsible for their own privacy policies, use of cookies, and security measures.
When you visit a third-party website, we recommend that you review its applicable privacy policy. While we accept responsibility for third-party websites and services as required by applicable law, we do not provide any guarantees regarding their independent operations beyond what is legally mandated.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, payment services, or applicable laws.
Updated versions will be posted on this website, with the date of revision indicated where appropriate. In the event of significant changes that, by law, require separate notification or consent, we will take the necessary steps in compliance with applicable law.
We encourage you to check this page periodically to stay informed about how we handle personal information.